How the commission works
Every successful sale carries a two-part commission:Variable part
A percentage of the product price: 9.9% on Standard, 7.9% on Creator
and Creator Pro.
Fixed part
$0.50 USD per transaction, regardless of the sale amount.
Guaybo does not hold your money and does not work as a wallet. We keep no
balances in your name: the money from each sale goes straight to your bank
account, or the buyer pays you directly. The only thing that moves between you
and Guaybo is the platform commission.
Charging in bolívares
Bolívar payments work automatically:1
The buyer pays
With immediate debit or mobile payment with automatic validation.
Immediate debit: the buyer’s bank sends them an 8-digit code by SMS
or through its banking app. That code authorizes the purchase without the
buyer ever leaving your sales page.Mobile payment: the buyer opens their banking app, sends the payment to
the details shown, and then reports it with their mobile payment details
and the transaction reference number.
2
Guaybo deducts the commission
The commission for your plan is applied.
3
The money reaches your account
The transfer to your bank account happens automatically.
Payout hours. The Venezuelan banking network has intermittent service
between 11:00 pm and 4:00 am. The money from sales you receive in that
window lands in your account after 8:00 am the next day. Outside those
hours the transfer is automatic.
Bank fees
These fees are charged by the banks and the payment network, not by Guaybo. They are deducted from your earnings, on top of the platform commission:Requirements to charge in bolívares
1
Verify your identity
KYC verification with a photo of your ID document and facial recognition.
You must be 18 or older.
2
Add your tax information
Required to issue your invoices.
3
Set up your mobile payment
Under Account → Payment methods, with the details where you want to
receive the money.
Charging in dollars and other currencies
With foreign-currency payments the buyer pays you directly and you confirm the transaction in Guaybo. The platform commission becomes a balance you owe Guaybo, and you can see it in the Payments section of your account. You can settle that balance daily or let it accumulate and pay at the end of the week.Invoices
The Invoices module holds the history of every invoice Guaybo issues you for the commissions you pay on each sale. A single invoice can group the commissions of several sales made over a period of days, and includes the breakdown of:- Subtotal and taxable base
- 16% VAT
- Total, in dollars and in bolívares at the BCV rate
Commissions are non-refundable
Commissions are not reversible. If you agree to a refund with a buyer, that refund is handled directly between you two: Guaybo does not take part in those agreements and does not return the commission already charged.Taxes and invoicing
Each creator is responsible for handling the taxes that apply to their income, according to the laws of their country. The invoices in the Invoices module cover only the commissions you pay Guaybo for using the platform: they do not replace or cover your tax obligations as a seller.Acceptance
By creating your account and publishing your products on Guaybo, you accept these operating conditions. You can read the full detail in our Terms and Conditions.FAQ
Can I pass the commission to the buyer?
Can I pass the commission to the buyer?
Yes. For each product you decide whether to add the commission to the final
price or absorb it yourself.
When do I get my money?
When do I get my money?
In bolívares, the transfer to your account is automatic after each validated
sale. In dollars the buyer pays you directly, so you get the money instantly
and settle the commission with Guaybo afterwards.
What happens if I don't pay the commission on time?
What happens if I don't pay the commission on time?
Your account goes into delinquent status 3 days after the end of the month
and sales are blocked across all your products until you settle the balance.